Refund policy

We have poured so much love and energy into our collections that we know you will cherish them.

If you decide you want to return your purchase, we offer returns for all full priced items  for a refund or store credit. The 3 below conditions apply: 

1. items must be returned within 14 days of receiving your order (aka open your online shopping packages);
2. items must be in the same condition as received. They must be unworn, unused, with tags, boxes, labels and in its original packaging (aka please don't wear or damage the items in any way); and
3. provide proof of purchase (aka keep your email receipt). 

To start a return, you can contact us at info@iilhijewellery.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us info@iilhijewellery.com

 

Exceptions / non-returnable items
Certain items cannot be returned, including custom products (e.g. special orders or personalised items) and final sale items. Please get in touch if you have questions or concerns about your specific item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.